Слайд 2Communication is the method by which people share their ideas, information, opinions
and feelings.
Слайд 3Methods of communication:
Person to person-face to face, reading a letter, making a
phone call;
In a small group-planning, problem solving, written reports, memos;
In a meeting-presenting, bargaining, negotiating agreements;
Others-training, teaching,entertaining.
Слайд 4Verbal communication
Is when a person puts across a message by speaking. The
message can be sent in a person via an intercom, over the phone, email etc.
Non-Verbal communication
There are numerous ideas, thoughts and feelings that are communicated without words.
Слайд 5Non-verbal communication is divided into six types:
Body languages;
Physical characteristics and appearance;
Voice;
Space;
Environment;
time.