Knowledge Management Systems

Knowledge application
the knowledge of employees as a primary asset
effective knowledge management system as the core factor for any company to be successful

Knowledge Management Systems (KMS) “developed to support and enhance the organizational knowledge processes of knowledge creation, storage, retrieval, transfer, and application (Alavi & Leidner, 2001)

Knowledge Management Systems (KMS)
Combination and pooling of ideas by employees – ‘two good heads are better than one’
Changing of people’s behavior to make their experience and expertise available to others

Knowledge Management Systems (KMS)
Transformation of information and intellectual assets into enduring value
Providing collaborative capabilities

What does KMS get up to?
Identifying knowledge and explicating it
Codifying and finding knowledge
Collecting all relevant knowledge to support business processes
Providing organized ways to find people who possess the required knowledge
Determining what knowledge the organization has
Leveraging knowledge strategy

The four broad objectives of KMS
Create knowledge repositories.
Improve knowledge access.
Enhance the knowledge environment.
Manage knowledge as an asset.

More about KMS
costs
Software
Hardware
Labour
benefits
1. Efficiency and Problem Solving
2. Better Decision Making
3. Quality Service Delivery
4. Reduced Cost
5. Speed and Service Delivery
6. Reduced Training Time
7. Retention of Intellectual Properties
8. Increased Revenue and Development of New Business Ventures
9. Sharing Business Resources over Long Distances