e-Goverment of Korea

Overview of Korea’s e-Government
Best Practices
Towards Smart Government

Strategic Tool for Government Innovation
The world is using e-Gov’t for public sector reforms and service innovation
- The Obama administration emphasized “connecting” and “empowering” the whole U.S through
technology and innovation (The Clinton administration focused on “recreating” government)
- OECD emphasized the importance of “government” over “e”
ICT and e-Gov’t are core strategic tools supporting innovation
- Increase administrative efficiency and transparency
- Provide information and services to the people and businesses anywhere anytime
- Expand channels for participating in policy making for citizens
Utilizing ICT as Opportunity for Economic Development
1975 Korea commenced digitization of public administration under President Park Jung-Hee's order
- Recognizing the benefits of information efficiency led by the development of ICT as a challenge for Korea's economic development the government of Korea began to aggressively pursue transformation into a knowledge information powerhouse.
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1. e-Government Implementation Background

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2. History of e-Government

e-Government
Framework Act on National Informatization, e-Government Act, Office Management Regulation, Law on Processing Civil Affairs, Law on Resident Registration, Act on Public Records Management, Information Disclosure Act
Information Usage Enabling Environment
Digital Signature Act, Framework Act on e-Commerce, Act on Promotion of e-Trade, Act on Internet Address Resource
Prevention of Negative Effects of Informatization
Act on Promotion of Information and Communications Network Utilization and Information Protection, etc, Act on Personal Information Protection, Use and Protection of Credit Information Act, Protection of Communication Secrets Act, Act on the Protection of Information and Communications Infrastructure
Sustained Development of IT and Industry
Framework Act on Telecommunications, Act on the Protection, Use, etc of Location Information,
Framework Act on Electronic Commerce, Electronic Financial Transaction Act, Software Industry Promotion Act, e-Learning Industry Development Act, Framework Act on the Promotion of Cultural Industries
3. Related Legal Framework
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(Unit: KRW 100 million)
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4. e-Government Budget

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5. Organization
President
NIA
NIA
Technical &
Project Support
※ MOPAS : Ministry of Public Administration & Security
※ NIA : National Information Society Agency
NIA
Dept.
Deployment
NIA
Dept.
Deployment
NIA
Dept.
Deployment
NIA
MOPAS
Administration, Technology,
Support for common platform
Mediation/Review/Consultation
Presidential Committee
On Gov’t Information Strategy
Respective Ministries

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6. Major Outcomes
After
Before
Customs Clearance Service
(export clearance)
Patent Service (examination period)
e-Procurement (No. of contract
per employee)
e-Document distribution
UN e-Government development
index
UN Public Service Awards
1+days
36 month(1997)
2-min
9.8 month(2006)
179(1997)
78.1%(2002)
15 rank(2001)
0
890(2008)
100%(2010)
1 rank(2010 & 2012)
5 winner(2003, 2007, 2011)

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7. Levels of e-Government
Emerging
Level 1
Enhanced
Level 2
Transactional
Seamless
We are
Here !
Level 3
Level 4
Limited web presence
Regularly updated contents and information
Visa, passport, birth records obtained online
Taxes & fees paid
online
Seamless online service provided by agencies
Converged public/ civil services

8. Success Factors
Customer Oriented e-Government Services
1
e-Government initiatives with the most potential to impact everyday lives of citizens such as resident registration, vehicle, customs clearance, employoment, statistics
management, etc... were given first priority, which became the foundation for e-Government
* Korea's e-Customs, e-Procurement, and e-Patent solutions grew to become globally recognized brand products
2
In order to sustain e-government implementation, appropriate laws were enacted during each phase ensuring a positive enabling environmtn for e-Government
* Act on Expansion of Dissemination and Promotion of Utilization of Information System (1986), Framework Act on
Informatization Promotion(1996), Digital Signature Act(1999), e-Government Act(2001), Act on Shared Utilization of Public Adminstration Information(2010), etc.
Appropriate Institutions for Each Phase of e-Gove Implementation
3
1% of the national budget was invested into e-Government construction every year
Created and utilized the Information and Telecommunication Promotion Fund to build early e-Government
* Appropriated 10% of the informatization budget for e-Government support projects by MOPAS in order to effectively
implement multi-ministry horizontal projects (2004)
Sustained Investment in e-Government Budget
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8. Success Factors
Dedicated Organization Structure for e-Government Implementation
4
Established supervisory committees to drive e-Governemnt directly under the President or Prime Minister
Assigned CIO for central and regional e-Government and created dedicated support structures
Utilized specialized e-Government technical support agencies
* National Information Society Agency , Korea Local Information Research & Development Institute
5
Overcame issues such as public officers' fear of workforce reduction due to e-Government deployment, and resistance in using information systems through
sustained change management education
* electronic system user training, public officer e-capacity development, informatization contests and so forth
Change Management of Public Officers in a Changing
e-Government Environment
6
Efficient role division with the government taking care of e-Government policy making, IT companies providing technology and skills, and citizens actively participating were key factors in e-Government construction and utilization
* Informatization Promotion Committee (1996), Special Committee on e-Government (2001), Presidential Committee on Government Innovation and Decentralization (2003), Presidential Committee on Government Information Strategy (2009)
Public - Private Partnership
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Information systems of government agencies integrated and managed together
Separately managed information systems are consolidated by establishing NCIA
Stable integrated IT management for 24 / 7
Monthly system failure time : 67min ▶ 5.4 sec.
67% of employees licensed for ITIL (IT Infra. Lib.)
Number of systems managed per person : 1.8 ▶ 13
8-layer protection / 4-step analysis against intrusion
Cyber attack / intrusion detection system equipped
Dual system for natural disaster relief
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1. Governmental IDC
Best Practices
Seamless & Flawless Operation Achieved
IT Management Improved
Security Environment Consolidated

Bidding procedures are now processed online in a one-stop process
In 2009, over 70% of Korea’s total public procurement (122 billion USD) was conducted
through KONEPS * Users: 191,000 businesses and 41,000 agencies
Information on all public biddings
One-time registration for bidding for all agencies and bidding documents submitted online
Saves USD8.1B worth of transaction costs
annually
Bidding and contract information open
Real-time checking of procurement processing
Reduced face-to-face meeting by work procedure automation
* Korea received UN Public Service Award (PSA)
in 2003 and was introduced as a best practice
model for transparency enhancement by OECD
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2. E-Procurement : KONEPS
Ⅱ.
Best Practices
Enhanced Efficiency
Enhanced Transparency

Number of documents and visits have decreased through online civil services Online information services for up to 4,969 inquiries
Online application statistics :
410 inquiries(2005) ▶ 3,020 inquiries(2010)
※ Online business registration, tax payment and its certificates, factory registration, etc.
Issuance statistics :
8 inquiries(2005) ▶ 1,208 inquiries(2010)
Civil information inquiry, petition & application, document inquiry and issuance, etc.
* Awarded the 2011 UNPSA
- Improving transparency, accountability and responsiveness in the public service
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3. Online Civil Service (G4C)
Ⅱ.
Best Practices
Civil information inquiry and application
Online document inquiry and issuance

363 e-villages established, creating IT friendly environment in rural regions
IT infrastructure established and IT education provided to rural regions
High speed internet subscription rate : 9.1% ▶ 66.5%
6,297 PCs provided to schools, local
governments, public agencies, information network villages
PC penetration rate : 37.3% ▶ 72.1%
Selling local specialties through online : $3M(’06) ▶ $20M(’10)
Local specific contents, web portal, shopping, and community services provided
* Awarded the 2011 UNPSA
- Fostering participation in public policy-making decisions through innovative mechanisms
4. Information Network Villages
Ⅱ.
Best Practices
IT Infrastructure Established
Online Commerce Vitalized
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5. Korea’s Journey to e-Gov.
_Korea e-Gov & NCIA
Achieving the World’s Best e-Government
International
Awards
Model Cases
Selection
International
Certification
Comprehensive Tax service
Good practice of e-Tax by OECD (2006)
Shared use of administration info
1st prize by e-challenge (2010)
e-Procurement services
Int’l Standard by UN/CEFACT (2005)
Internet Civil Services
Best Website by YAHOO (2002)
Internet villiage
1st Public Service Awards by UN(2011)
e-Patent services
ISO 20000 (2006)
Petition and discussion portal
Top 10 e-Gov by World e-Gov forum (2007)
Gov’t Data Center
Data center excellency Award by futureGov (2010)
e-Customs clearance services
ISO 20000 (2006)
ISO 9001 (2009)
HANARO
INVIL
NCIA
HOMETAX
MINWON24
e-people
g2b
KIPORO
UNIPASS

Best Practices
Best Practices
Towards
Smart Government

Realize world's best e-Government in tune with the people
Global e-Government Leader
World’s best
e-Government services
Openness
Sustainable
Green growth
Integration
Collaboration
Realize world’s best mobile e-Government
Promote smart work that balances work and life
Establish a safe and sound society
Provide personalized services by communicating with the people
Build strong e-Government infrastructure
Vision
Goals
Strategy
Agenda
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1. Vision Framework
Ⅲ.
Towards Smart Government

Public information and services made available to the people
Increased transparency in Government policies and operation
User-oriented service integration
Multi-channel integration such as PC, smart-phone, and smart TV.
Expand partnerships and information sharing with
local autonomies, public
entities, and private sector
Establishes collaborative culture and institutions
Low carbon green growth through green IT systems
Joint growth among e- Government stakeholders
Openness
Integration
Collaboration
Sustainable
growth
4
strategies
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2. Implementation Strategy
Ⅲ.
Towards Smart Government

Uses the desired
customized service at
any time and place
Indivi-
duals
Improves enterprise
competitiveness using
customized services
Enter-
prises
Lives a safe and
protected life
Society
Smart-work whereby
work is harmonized
with life
Public
servant
User-oriented multiple channel integration service
Information disclosure/Public participation
공통서비스
ㅊ
Joint
utilization
Advanced
administration
Collaboration
DB
DB
Smart-work business environment
Link with the
related agencies
Administrative
agencies
Enterprises
Public
agencies
Medical care,
welfare, education,
employment
agency
Integrated security system
Integrated authentication system
Sharing service
National Computing & Information Agency
Integrated computing center of autonomous bodies
Pan-governmental architecture (EA)
Cloud computing basis
Business space
Personal remote
conference
Nurturing service
Remote training
Group remote conference
(major hubs)
Offline meeting (major
traffic point)
Collaboration/
Information sharing
Integrated DB
e-Government infrastructure
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3. Smart Government in 2015
Realize a world-best e-Government that works for the people
Ⅲ.
Towards Smart Government

E-Gov’t is Strategic Tool for Government Innovation
Be keen and smart on socio-technical public sector reform and service innovation
Integrate ICT and e-Gov’t into the centerfold of PA innovation & reform
Invest capable resources enough under Strategic National Plan in a whole view
Solve e-Gov’t risks(Tech/Law & policy/Org. Culture/Funding/BPR/M&M/Human…)
Roll out Citizen Centric e-Government & Collaboration Model with private sector
Overcome barrier context w/ stronger leadership in one body of State partnership
Localize Global Standards & Best Practices on structured develop methodology
Adopt Best Of Breed future trend technology into designing of e-Gov’t
(Pan Gov. ITA/EA, Cloud computing, Web 3.0, Big data, Mobile centric, Context...)
Utilize ICT sector as Powerhouse for Economic Growth
Believe Digital modernization of PA will expedite Economic Development
Aggressively pursue transformation into future Knowledge Economy Powerhouse
Focus on the technology product R & D led by development of HR & ICT industry
Make ICT industry as one of strong drivers for future Economic Growth
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Recommendation for Belarus