across the whole portfolio
capability to provide a single Project Management governance for all solution delivery activities.
some implementation synergies in case of overlaps
Unified Service Management
a synchronized team of Service Managers across Orange Business Services entities
a team of Service Managers with an overall knowledge of the customer’s business, infrastructure, processes and performance targets
each Service Manager will assist with a customer inquiry by managing the query or providing customers with appropriate contact
Interconnected Front Lines
ability to help the Customer being in contact with the right entity by getting back with the right number or contact everytime
a consistent Customer Experience wherever the call is received or made
*Customers benefiting from Orange Business Services’ project and service manager service