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Effective communication skills for managers
Effective communication skills for managers
What is Communication? Communication is simply the sending of a message to another person. The person sending the message first needs to formulate the message in his head. This involves determining the meaning that the sender intends to convey to the other person. To formulate the meaning of perceptionsthe message, the sender usually draws upon his background attitudes,, emotions, opinions, education, and experience.  The message is then sent to the listener through both verbal talking and non-verbal gestures. The person receiving this message then interprets its meaning. To do this, the listener uses his background, attitudes, perceptions, emotions, opinions, education, and experience.  Effective communication exists between two persons when the person receiving the message interprets it in the same way as the sender intended it. Sounds really simple doesn't it?  Well, it can be. Who is Responsible for Communicating Effectively? Managers share the responsibility in communicating effectively with the individual employees themselves. The manager is 100% responsible for communicating effectively with their employees. This includes establishing an open and trusting climate for communication, as well as demonstrating good communication techniques to their employees. The employee is 100% responsible for taking advantage of the "climate for communication" to express what is important and relevant. For example,it is expected that a manager will ask "are there any questions?" after giving an employee an assignment, but it is also expected that an employee will say, "I have a question", if one should occur to the employee, without waiting for the manager to ask. 
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Education system in South Africa
Education system in South Africa
South Africa has a 3 tier system of education starting with primary school South Africa has a 3 tier system of education starting with primary school, followed by secondary school South Africa has a 3 tier system of education starting with primary school, followed by secondary school and tertiary education in the form of (academic) universities, FET (Further Education and Training) and universities of technology. At about 7% of gross domestic product (GDP) and 20% of total state expenditure, South Africa has one of the highest rates of public investment in education in the world. School life spans 13 years or grades, from grade 0, otherwise known as grade R or "reception year", through to grade 12 or "matric" – the year of matriculation. Under the South African Schools Act of 1996, education is compulsory for all South Africans from the age of seven (grade 1) to age 15, or the completion of grade 9. South Africa has a vibrant higher education sector, with nearly 900 000 students enrolled in the country's 23 state-funded tertiary institutions: 11 universities, six universities of technology, and six comprehensive institutions. There are currently around 450 registered private FET colleges, which cover training provided from Grades 10 to 12, including career-oriented education and training. According to Census 2011, the percentage of people aged 20 or older who have higher education increased from 8.4% in 2001 to 12.1%. The number of those who matriculated increased from 20.4% to 28.5%. Those who had no schooling at all decreased from 17.9% to 8.6%. There has been moderate increase in people aged between five and 24 attending private institutions rather than public ones. Gauteng topped the list with 16% of people in this age group attending private institutions. This was followed by the Western Cape with 7.5%, and the Free State with 6.4%. The functional illiteracy rates – that is, people 15 years old and over with no education or a highest level of education less than grade seven – have dropped from 31.5% in 2001 to 19.1% in 2011. Poorer rural provinces, such as Limpopo and the Northern Cape, have cut their functional illiteracy rates by almost half to around 25% since 1996.
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