Matisa Customer Service

Organisation

Spare Parts
Delivery all around the World
Express delivery
Stock mini policy (6’000 positions)
Spare parts position (15’000 positions)
Possible consignation stock (service contract)

Service Contract
Periodic inspection visit
Technical advice for maintenance
Refreshing training course
Hot line
Assistance during maintenance period
Proposal for continuous technical improvement
Full service

Post assembly
Goal:
Keep the technical level of the machine at a very high standard
Adapt the machine to the unavoidable change requested during his lifetime

Technical Assistance
Approximately 50 field engineers working for the group MATISA
Machine commissioning and repair
Assistance for training course

Documentation
User Manual
Spare Parts Catalogue
Maintenance Plan

Training
Assessment of new operator / maintainer
Training course in relation with machine (theoretical and practical)
Refreshing course

Service and maintenance benefice

Service and maintenance benefice
Maintaining the technical level of the machine
Keeping advantage versus concurrence
Keeping the value of the initial investment

QUESTION?