A phone call from a customer

MATCH THE WORDS AND THE DEFINITIONS
1) proof that a delivery has been made
2) a document which shows how much a customer has to pay, for what and by when
3) the conditions of when a customer should make payment
4) when more time is allowed for something
5) the timing and amount of money coming in and going out of a company
6) an official or organizational rule
7) when something doesn't follow the usual rule
8) to show someone you are grateful for something they have done
a) delivery confirmation
b) payment terms
c) to appreciate
d) cash flow
e) an exception
f) a regulation
g) an invoice
h) an extension

A PHONE CALL FROM A CUSTOMER
1. The delivery hasn't arrived yet.
True
False

2. Andrea is having cash flow issues and needs a payment extension.
True
False

3. Andrea usually asks for an extension of the payment terms.
True
False

4. Andrea has a new order to place, even bigger than the last one.
True
False

5. Junko can extend the payment terms on the last order to 60 days.
True
False

6. Junko will send Andrea an email confirmation.
True
False

GOOD JOB!

PUT THE SENTENCES IN THE CORRECT GROUP
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