DELL’ОВЫЕ ПЕРСПЕКТИВЫ КОРПОРАТИВНЫХ ЗАКАЗЧИКОВСергей Сигарёв

Dell -глобальный партнер
International
32%
North America
68 %
Продажи и техническая поддержка
Worldwide Revenue
20%
Consumer
80%
Business & Institution
Представительства Dell в 34 странах
Годовой объем продаж около 60 млрд $
50,000 сотрудников в 170 странах
6,700 сотрудников службы технической поддержки

Austin
Eldorado Do Sul, Brazil
Xiamen, China
Penang, Malaysia
Заводы DELL
Nashville
Winston-Salem
Limerick, Ireland

Продукты и услуги Dell
Системы хранения данных Dell|EMC
Лазерные принтеры
LCD
Televisions
Optiplex
Desktops
Precision
Workstations
Серверы PowerEdge
Latitude Notebooks
IT Infrastructure
Services
System Consolidation
Services
Software

Наиболее предпочтительные поставщики персональных компьютеров (desktops&laptops)

Dell Top 500 Results
#6 Sandia National Laboratories (NNSA)
11 Maui High Performance Computing Center (MHPCC)
12 Texas Advanced Computing Center (TACC)
27 NCSA
45 BYU
59 NCSA
78 CalTech
87 SUNY
96 University of Sherbrooke
104 University of North Carolina
108 NCSA
123 University of Oklahoma
128 KTH Royal Institute of Technology
166 Imperial College ICT HPC
186 UT SimCenter, Chattanooga
188 CalTech/JPL
406 University of Sherbrooke
*Source: Top500 Supercomputer Sites, Nov 2006 www.top500.org
Dell Clusters on Top500.org*
Highlights
17 systems on the Top 500 list
6th fastest supercomputer in the world
Industry Standard leadership
Intel EM64T
Gigabit Ethernet
Infiniband
Myrinet

Уровни технической поддержки
Отдел или специализированная
рабочая группа
E-mail
разработки
Малый объем бизнеса
Хранение и печать данных
SILVER
Рабочая группа
Время некритично
Хранение и печать данных
BASIC
Предприятие
Системы ЭДО
Приложения и базы данных
E-Commerce
ERP
кластеризация
GOLD
Data Centre
Сложные приложения и базы данных
Критический характер
Кластеризация ХД
E-Commerce
PLATINUM PLUS

Austin, Texas
Xiamen, China
Penang, Malaysia
Служба технической поддержки DELL
3,000+ certified professionals available 24x7x365
421 local 4-hour part depots
*
2.8 million annual Enterprise Support Calls handling 175k customer “cases”
*
Limerick, Ireland
Kawasaki, Japan
Enterprise Command Centers
Enterprise Expert Centers
Twin Falls
Oklahoma City
Panama City
Puerto Allegro
Montpelier
Cherrywood
Frankfurt
Stockholm
Amsterdam
Bangalore
Sydney
Korea

Возможности технической поддержки в России

Производители ПО, поддерживаемого непосредственно Dell
Collaborative Support Partners

Nexus Energy Software
is able to support explosive business growth with the help of their new SAN
The rapidly growing user base of the company’s ENERGYprism® online service was putting a strain on existing storage infrastructure and placing the ability to meet service-level agreements at risk
Dell Infrastructure Consulting Services guided the company in replacing its direct attached storage infrastructure with a Dell/EMC SAN and implemented Dell PowerEdge servers running Microsoft SQL Server to support ENERGYprism
Nexus also deployed OptiPlex, Latitude, and Inspiron desktops and notebooks to extend support to on-site and mobile workers
CHALLENGE
SOLUTION
BENEFITS
“The new SAN puts us in an excellent position to support future growth. In addition
to the excellent performance and reliability of the SAN , we can now expand and add
capacity much more quickly than before. P us, we know D ell products are reliable, so we don’t have to worry that we’re going to have a 2:00 A.M. fire drill every week.”
— Brian Lenane
Vice President of Client Services
Improved storage performance and reliability offers a solid foundation for future growth
Dell quality and reliability allow
the company’s IT department to focus on strategic application development

Соглашение с Sun Microsystems 14 ноября 2007 года
12 миллионов клиентов Dell используют Solaris или OpenSolaris
предустановленная Solaris 10 на серверах Dell
техническая поддержка OS осуществляется компанией Sun