Sample letters

Requesting Information
Dreamtime Movies Universal Ltd
54 Oxford Road, Skagnes SK3 4RG
Tel: [phone] Fax: [phone]
Email: [e-mail]
Date
Lingua Services Galactic Ltd
69 Milk Street
LONDON SW7 6AW

Requesting Information
Dear Sirs
Translation Brochure
I should be grateful if you would send us your brochure and price list about your translation services.
We are currently developing our sales literature and web sites and are interested in translating these into five languages apart from English.
I look forward to hearing from you.
Yours faithfully
Andrea Philips
Andrea Philips
Marketing Manager

Sending Information
Lingua Services Galactic Ltd
69 Milk Street, LONDON SW7 6AW, UK
Tel: [phone] Fax: [phone]
Email: [e-mail]
Date
Ms Andrea Philips
Dreamtime Movies Universal Ltd
54 Oxford Road
Skagnes
SK3 4RG

Sending Information
Dear Ms Philips
Translation Services & Fees
Thank you for your letter of 22 January enquiring about our translation services.
Lingua Services Galactic offer a full range of translation services to help you in the development of sales literature and web sites. I have pleasure in enclosing our latest brochures and price list from which you can see that our prices are highly competitive.
I look forward to calling you in a few days.
Yours sincerely
James Brown
James T Brown
Sales Manager
Enc: 3

Letter of Reference
A.N.Y. Company Ltd
69 Any Street, Anyville, Anystate
Tel: [phone]
Date To Whom It May Concern:
Reference for Mr James Blond
James Blond joined the A.N.Y. Company in July 1998. Since then he has proved to be a most reliable and effective member of the sales team.
James is professional and efficient in his approach to work and very well-liked by his colleagues and executive clients. He is well-presented and able to work both independently and as part of a team.
His contribution to all areas of company activity in which he has been involved have been much appreciated.
I believe that James will make a valuable addition to any organization that he may join. We deeply regret his decision to move on and I recommend him without hesitation.
I would gladly answer any request for further information.
Sincerely,
Penny Farthing
Penny Farthing
Managing Director

Resignation Letter
22 Tufton Street
London, SW1P 3TL
Tel: [phone]
November 1st, 2013
Josie Waters
Fielders Pharmacy
14 Broadway
London, SE1 7DG

Resignation Letter
Dear Mrs. Waters,
I am writing to provide formal notice of my resignation from Fielders Pharmacy. My last day will be November 14th, 2012.
I trust that two weeks is sufficient notice for you to find a replacement for my position. I would be pleased to help train the individual you choose to take my place.
Thank you for employing me for the past three years. My experience as clerk, supervisor, and floor manager has been very positive and I'm confident that I will use many of the skills I have learned at Fielders in the future.
If you have any concerns, please contact me at my personal email address.
All the best,
Annie Wright
Annie Wright
[e-mail]

Lay-off Letter
Pino's Pizzaria
Viale Silvani
10, 2345 Bologna, Italy
Tel:[phone]
November 30th, 20— Joanne Montague
Via Belmeloro 18
40123 Bologna

Dear Ms Montague,
As you are probably aware, the recent smoking ban has had a profound impact on our business. Our sales have dropped 40 percent in the last six months. Though we do not expect this to be a long-term concern for our business, we don't expect sales to return to normal until the summer when our patio opens for the tourist season.
Due to the loss in business we regret to inform you that we are laying-off all of our hosts and hostesses for the winter and spring. With business being so slow our servers can handle the task of greeting and seating customers on their own.
You are entitled to two week's severance pay, which will be paid in full on your next paycheck. Please come in for any scheduled shifts next week.
Thank you for your hard work and dedication at Pino's Pizzaria. Please apply again for our next summer season.
Sincerely,
Franco Bellini
Franco Bellini
Owner
[e-mail]

Letter of Invitation
PJ Party
22 Yew Street, Cambridge, Ontario
Tel: [phone]
April 7th, 20—
Dear Valued Customer:
Our records show that you have been a customer of PJ Party Inc. since our grand opening last year. We would like to thank you for your business by inviting you to our preferred customer Spring Extravaganza this Saturday.
Saturday's sales event is by invitation only. All of our stock, including pajamas and bedding will be marked down from 50-80% off.* Doors open at 9:00 AM sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon.
In addition, please accept the enclosed $10 gift certificate to use with your purchase of $75 or more.
We look forward to seeing you at PJ's on Saturday. Please bring this invitation with you and present it at the door.

Letter of Invitation
Sincerely,
Linda Lane
Linda Lane
Store Manager
[e-mail]
*All sales are final. No exchanges.
Enclosure: Gift Certificate #345 (not redeemable for cash)

ACCEPTANCE LETTER
An acceptance letter is often written to formally acknowledge an employment offer, the receipt of a gift, or the appointment to a public office. An acceptance letter can also be written to formally accept someone else’s resignation.
Consider these tips when writing an acceptance letter:
■ Begin the letter by thanking the person, business, or organization.
■ Identify what you are accepting and explain what it means to you.
■ Thank anyone who assisted you.
■ State the terms as you understand them.
■ If accepting an employment offer, summarize the start date, job title and description, compensation, benefits, and vacation days offered.
■ Use a positive tone.
■ Be gracious by showing your courtesy, tact, and charm in your writing style.
■ Restate your thanks and appreciation in the closing of the letter.
■ Use the spelling checker in your word processor to check for spelling errors.
■ Read the letter for clarity and to check for grammatical mistakes.

ACCEPTANCE LETTER
Acceptance letters are typically written to accept:
■ An invitation to a social event
■ A job offer
■ A request to serve in an honorary position
■ A resignation
■ An honor
■ An invitation to a business appointment
■ An invitation to speak
■ A gift
■ A proposal

Dear Mr. Harrison,
It was a pleasure speaking with you on the phone this afternoon. I am very happy to accept the position of LMS supervisor with Harrison Consultants. Thank you very much for the opportunity to join your team. I am excited about the possibilities for this position, and I am eager to work on the implementation of your new learning management system and corporate online university.
As we discussed in our conversation, my starting yearly salary will be $50,000. I understand that after being employed for 30 days, I will receive health, dental, and life insurance benefits. After working for Harrison Consultants for six months, I will receive one week’s paid vacation.
I am prepared to start work on December 1, 2011 as you requested. If there is any paperwork I need to complete before I start work, or if you need any additional information, please contact me.
I appreciate the help your associate Ken Knox provided by referring me to you for this position.
Thank you.
Evelyn Wauson
Evelyn Wauson

ACKNOWLEDGMENT LETTER
An acknowledgment letter is a response that clarifies what is expected from you. An acknowledgment letter should be sent within two days of receiving the original letter, report, order, or request.
Consider these tips when writing an acknowledgment letter:
■ Include a short apology if the acknowledgement letter is delayed.
■ If you are responding to a complaint, be courteous and apologize
for any inconvenience or problem.
■ Be sincere.
■ The letter should be addressed to a specific person if possible.

ACKNOWLEDGMENT LETTER
Acknowledgment letters are typically written to:
■ Accept a request to serve in an honorary position or a resignation.
■ Express appreciation for a suggestion.
■ Acknowledge a customer’s order or donation or payment of an
overdue balance.
■ Acknowledge the receipt of a report or letter, the receipt of a resume,
or the return of an item for refund, exchange, or credit.
■ Confirm an appointment or meeting, a business agreement, or an error,
revision, or correction.
■ Celebrate an anniversary of employment.

Sample
Isha Foundation
951 Isha Lane
McMinnville, TN 37110
August 20, 2012
Jeff Collins
3111 North Amber Lane
Nashville, TN 37213
Subj.: Tax Year 2012

Dear Mr. Collins,
Thank you for your recent donation of $500 for our outreach program,
Isha Care. Your gift will allow us to continue our efforts to provide free
medical care to the residents of rural Tennessee.
Your donation is fully tax-deductible, and this letter may serve as
a receipt for your tax records. This letter also verifies that you have
not received any tangible benefits in return for your donation.
Your generous gift assures a continued investment in the future of
Tennessee.
Thank you.
Dr. Jane Morgan
Dr. Jane Morgan
President, Isha Foundation Inc. USA

COMPLAINT LETTER
Complaint letters are written to voice your opinion about something or to let a business know about an unsatisfactory situation. Remember, most errors are unintentional and most businesses want their customers to be satisfied.
When writing a complaint letter, consider the following tips:
■ Write your complaint letter to a specific person at the organization,
such as the manager, owner, or CEO.
■ Write the letter with a positive tone without emotional language
or obscenities.
■ Keep the letter short, honest, and straightforward without omitting
any relevant details.
■ Send copies of any accompanying documentation and retain all
the originals.
■ Do not threaten or make generalizations about the organization.
■ If other people you know were also affected by the problem,
get multiple signatures on the complaint letter.
■ Suggest a solution for the problem without destroying the relationship.
■ Include your contact information including your name, address,
phone number, and email address.

COMPLAINT LETTER
Complaint letters are typically written to:
■ Complain about the quality of a product or service.
■ Complain to governmental authorities.
■ Complain to a landlord or neighbor.
■ Complain about a billing problem.
■ Complain about harassment at work.
■ Complain to the news media.
■ Complain about an order delay.
■ Complain about an invoice.
■ Reprimand an employee.
■ Request a refund.
■ Disagree with a coworker.

ADJUSTMENT LETTER
Adjustment letters are responses to written complaints. The purpose of such letters is to acknowledge the complaint. The letter is also a legal document that records what action will be taken.
Consider these tips when writing an adjustment letter:
■ Reference the date of the original complaint letter.
■ The letter should review the facts of the case and offer an apology
for any inconvenience.
■ When there is no truth to the complaint, courteously explain the
reasons as clearly as possible.
■ When the customer’s request is denied, offer some compensation
or advice.
■ Take a positive approach to the letter to counter any negative feelings
of the reader.
■ The solution is more important than the reasons why something
occurred.
■ Cordially conclude the letter and express confidence that you and
the reader can continue doing business.