Front office manager

http://www.youtube.com/watch?feature=player_embedded&v=gvJLIR7pNfI

Please, bear in mind that it depends on the size of the hotel, sometimes front office manager stands for reception manager and the duty manager as well.

Who is FO manager?
As FO manager your department is the first and last impression that a guest has of the hotel, so it's your job to ensure it's a good one.
Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.

Main responsibilites
Managing and training all FO staff
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints before the duty manager
Troubleshooting emergencies
Schedule of your staff

Why to become FO manager?
The best bit is the positive impact you can have on guests: "You're the face of the hotel. You set the tone for guests while they stay there.
Customer-facing position
You can make the difference!

What do you need?
Good telephone skills, particularly if you also look after telesales
Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
The ability to multitask and manage your time
No fear of decision-making