How to Use Lessons Learned at Apple at Your Dealership

Source: PricewaterhouseCoopers, “Understanding how US online shoppers are reshaping the retail experience”

Source: eMarketer.com

Source : Washington Post - http://goo.gl/IHY4x9
Photo: Jeffrey MacMillan/Capital Business

Source : Chicago Tribune - http://goo.gl/WCYWJA

Neiman Marcus
Memory Mirror

Source : http://www.iqmetrix.com

Source: Business Insider - http://goo.gl/ijnQLE
Photo: Carmine Gallo

Source: autonews.com - http://goo.gl/nWabnm

Meet & Greet
Qualify
Walk Around
Close
Delivery
Write Up
Test Drive

Complaint #1:
Sources: Cox Automotive - http://goo.gl/Fvi5pF

Source: edmunds.com

Sources: CarsOnline

Sources: CarsOnline, McKinsey “Innovating Automotive Retail,” DME, Fortune Magazine.

Complaint #1:
Sources: Cox Automotive - http://goo.gl/Fvi5pF

Source: Business Insider - http://goo.gl/ijnQLE
Photo: Carmine Gallo

Source: autonews.com - http://goo.gl/nWabnm