Содержание
- 2. Ideally, it should not be necessary to complain…. Errors occur when goods are mishandled, accidents happen,
- 3. Complaints may be of several kinds, and may arise from the delivery of wrong goods, damaged
- 4. If a customer is dissatisfied with the execution of his order, he will complain. In doing
- 5. Dear Sig. Causio I am writing to you to complain about the shipment of sweater we
- 6. A complaint letter requests some sort of compensation for defective or damaged merchandise (торговля) or for
- 7. The essential rule in writing a complaint letter is to maintain your poise (сдержанность, уравновешенность) and
- 8. Emotional terms like «disgusted, infuriated or amazed» have no place in business. You can express dissatisfaction
- 9. Use the passive voice and impersonal structures mentioned: - The mistake must be corrected as soon
- 10. Do not use words like fault (your fault, our fault) or blame (you are to blame)
- 11. Content of a Complaint Letter: Opening Do not delay with writing your complaint. Complain as soon
- 12. Content of Complaint: explaining the problems: In the letter, identify early the reason you are writing
- 13. If you think you know how the mistake was made you may politely point out this
- 14. Content of Complaint Letter: suggesting a solution State exactly what compensation you desire, either before or
- 15. Content of CL: explaining the problems: - Could you ask your accounts department to check my
- 17. Скачать презентацию