MU6100_TrainingManual_170201

Table of Contents
Product Introduction
Key Features & Operation
Front/Rear View
Repair Preparations
Layout
Wiring Diagram
Circuit Description
Troubleshooting
Factory Mode
Disassembly & Reassembly
Table of Contents

UHD TV
Product Introduction

Product Introduction Specifications

Product Introduction Specifications

Product Introduction Specifications
B
A

Product Introduction Specifications

UHD TV
Key Features & Operation

2017” GUI / Eden 2.0
Quick Settings
Sources
Apps
Live TV

2017” Smart Control
Key Features & Operation
[ One Remote Auto Setting Process ]
One Remote
Simple & Easy Remote

2017” Smart Control
Key Features & Operation

TV Plus (US Edition)
Key Features & Operation
① TV Shows
② Movies
③ Samsung Check-out

UHD TV
Front View

Front View

UHD TV
Repair Preparations

Repair Preparations
1. Disconnect PWR Cord.
2. Lay the TV Face Down on Protective Table with a screen cushion
3. Remove the 4 Stand Screws and remove the stand
4. Remove the Rear Panel Screws and Rear Panel Cover.
5. Reconnect PWR.
Option: Can re-install stand to test the TV in the normal upright position.
2, 4.
3.
5.
1.
SCREW-MACHINE ; 6001-002755
BH,+,M3,L6,ZPC(BLK)
1) C/R+PANEL----- 16 EA
2) C/R+MAIN ------ 1 EA
3) C/R+SMPS ------ 1 EA
▶ TORQUE: 7~ 8Kgf.cm.
- 6902-002474
4ea
▶ TORQUE: 7~ 8Kgf.cm
MU6100 Repair Preparations

MU6100 Repair Preparations
Removing SMPS board
Removing Main board
- Use both hands to hold the 'TV Board' and slide the board to the right to release the board.
Then carefully remove the 'TV Board'.
Remove 2 Cables and 4 Screws on Power Connector

UHD TV
Layout

MU6100 Layout (40”~65”)
Layout
SMPS
MAIN
SPEAKER
SPEAKER
IR
BT/WIFI
JOG

UHD TV
Wiring Diagram

MU6100 Layout (40”~65”)
Wiring Diagram
SMPS
MAIN
SPEAKER
SPEAKER
BT/WIFI
CN202
CNM803
CNL802
JOG
IR

UHD TV
Circuit Description

Circuit Description
Block Diagram

Circuit Description
Main Board
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
USB
USB
OPTICAL
HDMI
HDMI
HDMI
LAN
COMPONENT
AV
FUNCTION/IR
BT/WIFI
SOUND
USIT
LEFT
USIT
RIGHT
POWER

Circuit Description
Main Board Pin Map
USB
Ex-Link
LAN
One Connect
Function/IR
BT/Wifi
Sound
Dimming
Power
USIT Right
USIT Left
Aging&Mura
Flash
Demura Micom
Tcon
Flash
Arm
Jtag

UHD TV
Troubleshooting

Troubleshooting
SMPS
Fuse
SMPS

SMPS
Troubleshooting

MPS
Troubleshooting
CNL802

Troubleshooting

Video: Customer Picture Test
MAIN/TCON BOARD
Troubleshooting

Video
Troubleshooting

Source (One Connect Mini)
Main Board
Speakers
AUDIO TEST
No TV Sound
Menu/Audio/Speaker Settings/set to TV Speaker
Noisy/Distorted TV Audio
Customer Menu/Support/ SOUND TEST
If SOUND TEST FAILS (Missing/Noisy Audio)
Speakers (compare resistance/quality)
Compare audio level out to speakers with multi meter.
Replace defective Speakers or Main Board or Cable
IF SOUND TEST OK
Audio Source & External Cables
With external Audio Generator (device or App)
Other Inputs
One Connect Mini
Optical Digital Out Errors
Red light from Optical Digital Out
If missing replace One Connect Mini
No HDMI Audio
Source / HDMI Cable & One Connect Mini Connectors
Swap with other HDMI Inputs/Sources
Perform EDID Write in Factory Mode
(Can restore missing HDMI Audio).
Bulletins and Latest firmware on TV
If not restored replace One Connect Mini/Main.
Check Audio Format PCM/Dolby based on external Receiver
ARC Issues
HDMI Cable is input to the ARC Designated HDMI port
ARC (HDMI Control) is enabled on the external Receiver.
Bluetooth Audio “Sound Share” Connection Issues
Sound Bar is in TV Mode
To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
AUDIO Troubleshooting:
Troubleshooting

Check Network Status
Wired & Wireless MAC Address in Customer Support Menu. No Wired MAC Address: Replace Main Board
No Wireless MAC Address:
Module cabling & voltages from Main Board.
If operating voltages are OK but signal missing
Replace WiFi Module (WiFi/Bluetooth Module)
Proper security passcode
Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App)
Try another source (Hot spot or Test Router)
Check related Bulletins
Check Factory Mode / SVC / Info/ WiFi Error Count
(replace module for high error counts)
TV Router Internet
Router to Network “Failure”
Check Network Status
Instruct the customer the TV has proper connection to the router and is likely OK.
Check other devices using network are OK. If they test OK this does not mean the TV should be working.
Try another source (Hotspot) to test/show TV Network operation.
Network Troubleshooting
TV to Router “Failure”
Troubleshooting

Smart Hub Connection Test
TV Router Internet Samsung Server
Go to Menu > Support > Self Diagnosis > Smart Hub Connection Test
Network Test/ Gateway Test
If it Fails
TV to Router Connection Test in “Network Trouble - shooting”
DNS Test
If it fails
DNS setting in “Network Settings”
If DNS is set manually
settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
If it still fails
DNS Test with setting to Auto Mode
If it fails both Manual & Auto
problem is ISP or Router
ISP Blocking
If it fails
Internet Service Provider is Active
With DNS setting at 8888
With Hot Spot
Samsung
Server Test
If it fails
Network Status
If OK
Reset Smart Hub
Terms of Agreement are accepted.
Samsung Apps Test
If it Fails
Reset Smart Hub
Samsung Apps load correctly
If it Fails
Perform “Apps Reset” in Factory Mode
Go to Smart Hub and complete Terms of Agreement and set up information
Samsung Apps load correctly
Before selecting an App, allow Apps to load or failure will re-occur.
For Netflix Operation/Connection Issues:
Check Certificate & Netflix ESN Status in Factory Mode.
If Certificate and ESN exists, “CO”, “NfO”, change the DNS to 8.8.8.8
If Certificate is missing, “C/” replace the TV’s Main board.
If ESN number is missing: NF/ do not replace the Main Board.
Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
Reset Smart Hub. / Reset Apps In Factory Mode
For Streaming Issues:
Go to TV Web Browser / Go to speedof.me / testmy.net
Check Speed for at least 5 Mbps (HD streaming)/ 25 Mbps (4K Streaming)
Check Latency for less than 50ms
Troubleshooting

Pin1
. Wired MAC Address (missing or error - replace Main Board)
. Wireless MAC Address
. Bluetooth Address
If Bluetooth Address or Wireless MAC Address are missing or errors exist
BT & Wi-Fi Connector Voltages. If Voltages are OK but no BT or Wi-Fi Signals voltage(s), replace defective Module.
- Go to Menu/Support/Contact Samsung
Troubleshooting

UHD TV
Factory Mode

Factory Mode
Factory Remote
Power TV ON
Select TV Source
Info/Factory
Use MENU for return
Samsung IR Remote
(Limited Operation)
TV Power Standby
INFO/MENU/MUTE/POWER
Option (must set Option Bytes when replacing Main Board)
Option/ Factory Reset (returns TV to out of box condition. Does not reset Apps)
SVC / Test Patterns
SVC/Info/ ER Count (Important to check for errors. Note: Resets to 0 with Factory Reset.
Part No.
AA81-00243A
Enter Factory Mode with Service Remote (only)
Check Option Byte Table located on GSPN (Fast Track or Tips)
Select each item to change
Soft power TV Off to load
Setting Option Bytes
Factory Reset: Select Factory Reset
First Screen
Appearing in Factory Mode
Setting TV into Factory Mode:
Important Items:
(SAMPLE)

Factory Mode
SVC / Info/ER Count
WD Count: Watch Dog
(Hardware related issue)
AR Count: Auto Reset
(software (i.e. Apps) related
important Error Count Status Screen.
Verify each item listed.
SVC / Test Patterns
Remove ALL HDMI connections
Factory Mode/Control/EDID (Press Enter)
Select EDID/OFF to ON (Right Arrow Key)
Select EDID WRITE ALL (Enter)
Wait to Success (Right Arrow Key)
Confirm EDID WRITE ALL Success (Menu Key)
Factory Mode / Control / EDID
Check Test Patterns
1. Verify “Scaler Pattern” and
“US Post Pattern”
2. Verify “FRC Pre Test Pattern”
3.Verify “FRC Post Test Pattern”
4. Verify “SoC TCON Test Pattern”

Disassembly
And
Reassembly
(40”~65”)

- 6902-002474
4EA
- TORQUE
7~8Khf.cm
Disassembly and Reassembly
1. Carefully position the TV so that the screen is facing downwards. Make sure to place the TV upon a soft cushion or any material that will prevent damage to the screen.
2. Remove the screws connecting the stand to the TV. Then carefully remove the stand.
40”~65”

Disassembly and Reassembly
3. Remove the screws for the 'Rear Cover'. Then carefully remove the 'Rear Cover'.
4. Remove the Electric tapes shown
on the images.
※When assembling the TV, the electric tapes must be applied on the same locations. Please remember to take a picture of where the tapes were first applied.
- 6001-002755
18EA
- TORQUE
7~8Khf.cm
40”~65”

Disassembly and Reassembly
5. Remove the 'Lead Connectors' and screws from the SMPS unit Then carefully remove the SMPS unit.
- 6001-003016
5EA (SMPS-PANEL)
- TORQUE
7~8Kgf.cm
6. Remove the cables from the 'TV Board'
40”~65”

Disassembly and Reassembly
7. Use both hands to hold the 'TV Board' and slide the board to the right to release the board.
Then carefully remove the 'TV Board'.
8. Remove the BT/WIFI unit.
40”~65”

Disassembly and Reassembly
9. Remove the IR unit.
10. Remove the JOG unit.
11. Lastly, remove the speakers on both side.
40”~65”